Politique de remboursement
This Refund Policy applies to purchases made from Viking Factory.
30-day returns
You may request a return within 30 days after delivery. To qualify, the item must be unused, in its original condition and original packaging, with all parts, accessories, manuals, and proof of purchase included.
How to start a return
- Contact us through the Support Center or email support@vikingfactory.net with your order number and the item you wish to return.
- Wait for return approval and instructions. If the return is approved, Viking Factory will provide a prepaid return label. Items sent back without prior approval may not be accepted.
- Pack the complete item securely and hand it to the carrier shown on the label within the period stated in the return instructions.
For a change-of-mind return, bundles must be returned as a complete set. Opened or used items that cannot be resold for health or hygiene reasons are not eligible unless they are defective or applicable law requires otherwise.
Damaged, incorrect, or missing items
Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact us promptly with your order number and, where possible, clear photos of the product and packaging. We will assess the issue and provide an appropriate solution at no cost to you when the claim is confirmed.
Refunds
We will inspect returned items and notify you of the outcome. Approved refunds are issued to the original payment method. We submit the refund within 10 business days after approval, although your bank or card issuer may take additional time to post it.
Original or upgraded delivery charges are not refundable for a change-of-mind return. This does not apply where an item is defective, incorrect, damaged in transit, or where applicable law requires a refund of those charges.
Exchanges
The quickest way to obtain another item is to return the original item and place a new order after the return is approved. If the original item was defective or incorrect, contact us before placing a replacement order so we can arrange the appropriate remedy.
Non-returnable items
Gift cards and items clearly marked final sale are not returnable for change of mind, except where applicable law provides otherwise. We do not limit returns or remedies for defective goods where those rights cannot legally be excluded.
Your statutory rights
Nothing in this policy limits mandatory consumer protections available to you under the law of your country of residence, including applicable cancellation, conformity, repair, replacement, price-reduction, or refund rights in the United Kingdom and European Union.
Contact
For return questions, visit the Support Center or email support@vikingfactory.net.