Frequently Asked Questions

We currently ship to the United States, United Kingdom, Germany, Italy, France, and Spain. The delivery methods available for your address appear at checkout.

Standard shipping is free when your subtotal reaches 69 in your market's displayed currency: US$69, £69, or €69. Any charge below that threshold or for an upgraded service is shown before payment. See our Shipping Policy for details.

No additional import payment should be required for our supported destinations. Duties and import taxes are included in the checkout price. If a carrier requests an unexpected customs payment, contact us before paying it.

Delivery is estimated at 2–5 business days unless checkout states otherwise. This is an estimate rather than a guarantee. We send tracking details after dispatch; tracking may take a little time to update.

Contact our Support Center immediately with your order number and the correct address. We will try to update an order that has not entered fulfillment, but changes cannot be guaranteed after processing or dispatch.

You may request a return within 30 days after delivery. The item must be unused, in its original condition and packaging, and complete with all parts and proof of purchase. Mandatory consumer rights continue to apply.

Contact the Support Center with your order number and the item you want to return. After approval, we provide a prepaid return label and packing instructions. Please do not send an item back before receiving approval.

Contact us promptly with your order number and, where possible, clear photos of the item and packaging. We will assess the issue and provide an appropriate solution at no cost when the claim is confirmed.

Approved refunds are submitted to the original payment method within 10 business days after inspection. Your bank may need additional time. For an exchange, the quickest option is usually to return the original item and place a new order. Read the full Refund Policy.

No. Product performance depends on the item. Our sealed jars are designed for airtight storage, and our smell-proof bags use odor-resistant layers when fully closed. Stash boxes organize and secure your setup but are not fully smell-proof on their own. Check each product page for its exact features.

Use the instructions supplied with your product and test the new combination several times while the lock is open. Reset methods vary by model. If the guide is missing or the lock does not respond, contact the Support Center with a photo of the lock.

Empty the product before cleaning. Wipe wood, fabric, and metal surfaces with a soft, slightly damp cloth, then dry them fully. Wash removable glass parts separately with a suitable mild cleaner. Avoid soaking locks, wood, fabric shells, or electronic parts.

You must meet the minimum legal age and follow the laws that apply where you live. Viking Factory sells storage, organization, preparation, and smoking-accessory products; we do not sell controlled substances. Keep glass, locks, and small parts away from children. See our Terms of Service.

Use our Support Center for order, delivery, return, or product questions, or email support@vikingfactory.net. Include your order number when your question concerns a purchase.