Politique d’expédition
This Shipping Policy applies to purchases made from Viking Factory.
Where we ship
We currently ship to the United States, United Kingdom, Germany, Italy, France, and Spain. Available delivery methods and the final delivery address are confirmed at checkout.
Shipping charges
Standard shipping is free when the order subtotal reaches 69 units of the currency displayed for your market: US$69 in the United States, £69 in the United Kingdom, and €69 in Germany, Italy, France, and Spain. Any available charge for an order below the threshold or for an upgraded delivery service is shown before payment.
Discounts, returns, or order adjustments that reduce the qualifying subtotal may affect free-shipping eligibility where permitted by law.
Duties and import taxes
For every destination listed above, duties and import taxes are included in the price charged at checkout. You should not be asked to pay an additional import charge on delivery. If a carrier requests an unexpected customs payment, do not pay it before contacting our Support Center.
Processing and delivery estimates
The estimated delivery time is 2–5 business days unless checkout states otherwise. This is an estimate, not a guaranteed delivery date. Weekends, public holidays, customs checks, severe weather, carrier disruption, security reviews, and high-volume periods may affect timing.
Processing begins after payment and any necessary order checks are complete. You will receive a shipment confirmation with tracking details when available.
Tracking and delivery
Tracking updates can take time to appear after dispatch. If tracking has not updated for several business days, or the estimated delivery window has passed, contact us with your order number so we can investigate with the carrier.
Delivery address changes
Please review your name, address, postal code, and contact details before placing the order. If you need a correction, contact us immediately. We will try to update an order that has not entered fulfillment, but changes cannot be guaranteed after processing or dispatch.
Missing packages
If tracking shows delivery but you cannot find the package:
- Check the delivery location, household members, neighbours, reception desk, parcel locker, and any carrier notice.
- Allow until the end of the next business day in case the carrier scanned the package early.
- Contact the carrier and our Support Center with your order number and tracking number.
We will review the delivery evidence and carrier investigation fairly. Where loss, damage, or misdelivery is confirmed, we will provide the remedy required by applicable law and our agreement with you.
Delays outside our control
We are not responsible for a delay caused by events we could not reasonably prevent, but we will provide available updates and work with you on practical next steps. Nothing in this section removes a cancellation, refund, or other remedy that applicable law gives you.
Contact
For delivery questions, visit the Support Center or email support@vikingfactory.net.